Refund policy
Return & Refund Policy – MOGSTEP
Returns
If you’re not completely satisfied with your order, you may request a return or exchange within 14 days of delivery.
To be eligible, items must be in original condition—unworn, unused, with all tags attached, and in the original packaging. Please keep your receipt or proof of purchase.
How to Start a Return
To start a return, email us at support@elevatex.com.
If your return is approved, we’ll send you instructions on how and where to send your item.
Returns sent without prior approval will not be accepted.
For any return-related questions, contact support@MOGSTEP.com.
Damages & Defects
Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us immediately at support@elevatex.com.
We will send a replacement at no additional cost for any manufacturing defect reported within 14 days of delivery.
Each customer is eligible for one replacement per item.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including but not limited to: perishable goods, custom products, personal care items, hazardous materials, or flammable liquids or gases.
If you’re unsure whether your item qualifies, please contact us before initiating a return.
Sale Items
All sale items are final sale and eligible for exchange for store credit only.
Exchanges
To request an exchange, contact support@MOGSTEP.com. Once approved, we’ll process a replacement order.
The original item must be returned, and return shipping costs are the responsibility of the customer.
Each customer is eligible for one exchange per order.
Holiday Returns (Extended Window)
Orders placed between December 1st and December 20th qualify for an extended return window of 30 days from delivery (instead of 14 days).
Orders placed on or after December 21st follow our standard 14-day policy.
All other return conditions remain unchanged.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund approval, please contact us at
support@MOGSTEP.com